What to expect:

In Episode 2, David Speakman shares his honest take on AI in the travel industry — where it helps, where it falls short, and why it should never sit in front of the person. From cutting down quote-building time to flight tracking and destination knowledge, AI has a clear role as the heavy lifter behind the scenes. But when a customer is stranded, scared, or planning something meaningful, nothing replaces a real conversation with someone who knows their name, their kids, and their favourite restaurant. David's view is simple: AI gives us more time to be human, not less. That's how PTC intends to use it.