Privacy Policy

For the purposes of the UK General Data Protection Regulation (UK GDPR) Integrity Travel Group Limited trading as Personal Travel Concierge, registered in England and Wales company registration number 711345, is the data controller of the personal data we collect and use about you in connection with our services.

In limited circumstances, we may act as a data processor where we process data strictly on the documented instructions of another organisation (the data controller). Where this applies, we will make this clear to you.

We are registered with the Information Commissioner’s Office (ICO) under registration number Z5112591.

Personal Travel Concierge Privacy Policy

Personal Travel Concierge has a legal duty to protect any personal data we collect from you. We want to ensure that our privacy policy is transparent and easy to follow so you are clear about the measures we take to protect the personal information you have entrusted to us. We are committed to protecting and respecting your privacy, so you can be confident your personal data is safe whether you provided it to us through our website, via email or offline. Please take time to read this information carefully. If you have any questions about this privacy policy how we hold, store or use your personal data or you believe the data is not accurate or we are in breach of this policy, please write to us at Toughsheet Community Stadium, Level 2, Burnden Way, Horwich, Bolton BL6 6JW or email us at gdpr@ptc.uk.

What information do we collect from you?

As a customer of Personal Travel Concierge, if you are making travel arrangements, booking a holiday with us, buying currency, requesting a brochure or attending an event we have organised, we will ask for several pieces of personal information depending on the business you transact with us:

Your full name and postal address • Email address • Mobile and landline telephone numbers • Passport and visa details • Bank details • Proof of ID • Driving licence • Birth certificates • Marriage certificates • Credit or debit card details• Gender •Date of Birth • Next of kin • Membership details • Personal preferences • Medical information

Children’s personal data

Where travel services are booked for children, we will process personal data relating to children only where this is necessary to provide the services requested by a parent or legal guardian. Our services are not directed at children, and we do not knowingly market to individuals under the age of 16.

In addition to the above information, if you subscribe to join our mailing lists, we may also request details of your holiday preferences and check if you are interested in receiving further information about event invitations, travel offers, blogs from our experts and travel updates.

We regularly offer an opportunity to participate in a customer service survey with an independent third party to measure the quality of the service we deliver. We may also run competitions at our events and surveys by direct mail, with third parties including on their websites and on other similar media. The information we collect at this stage will only be used for the survey and competition and will not be used for marketing purposes unless you have consented.

We enable you to create a profile and share information such as messages, photos, videos with others in your network through our website, we cannot be responsible for the actions of others with whom you wish to share your pages and information.

Social media

We offer a share page widget on all our web pages for Facebook and Instagram. This allows you to easily share holiday or travel related information. These sites may set a cookie when you are logged into their services. Personal Travel Concierge has no control or liability over these cookies set so you should check with the relevant 3rd party’s cookie policy for information.

What we do with your personal information?

Any of the personal data we collect from you is held by us for our use when making travel arrangements on your behalf. We will only share your personal information with our authorised travel service providers or suppliers for operational purposes such as airlines, cruise lines, hotels etc and to complete a transaction that you have specifically requested. We do not sell, rent or trade your personal information to other companies for marketing purposes without your express consent.

Lawful bases for processing your personal data

We will only use your personal data where the UK GDPR allows us to do so. The lawful basis we rely on depends on how and why we use your information, including:

To provide travel services and manage bookings (including liaising with airlines, hotels, cruise lines, tour operators and other travel suppliers): performance of a contract with you, or taking steps at your request before entering into a contract.
To administer payments, prevent fraud, verify identity and protect our business: legitimate interests (to protect our business and customers) and/or legal obligation where applicable.
To comply with legal and regulatory obligations (for example accounting, tax and complaint handling): legal obligation.
To improve our services and customer experience (including service analysis and feedback): legitimate interests, except where consent is required.
To send marketing communications: consent (where required). You can withdraw your consent at any time.

Special category data (for example medical information)

Where you provide us with medical information or other information that is classed as “special category data” under UK GDPR, we will only process this information where we have both:

a lawful basis for processing (as set out above), and
a special category condition under Article 9 of UK GDPR.

In most cases, this will be because you have given your explicit consent for us to use this information in order to make appropriate travel arrangements (for example accessibility assistance or dietary requirements). You may withdraw your explicit consent at any time, but this may affect our ability to provide the relevant services.

Your information will be held for use to allow us to improve the services and products we offer and your customer experience, and to enable us to comply with our legal obligations with suppliers when we act as an agent on your behalf.

If you telephone us, calls may be recorded for training and quality purposes. Your details may be provided to security or credit checking companies, public authorities such as customs/immigration if necessary, or to others as required by law.

Information you provide may also be used for statistical purposes. For further details please refer to the section ‘IP addresses and Cookies’.

How we protect your information?

The data we collect from you will be securely stored within the UK. By submitting your personal data, you acknowledge that we will store and process it in accordance with this privacy policy and applicable data protection law. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Travel is a global service and, depending on your itinerary, we may need to transfer your personal data to travel suppliers and other recipients outside the UK. Where we make a restricted international transfer, we will ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, together with any required risk assessments and supplementary measures.

You may request further information about the safeguards we use by contacting us at gdpr@ptc.uk.

How long we keep your information

We keep personal data only for as long as necessary for the purposes set out in this policy. Retention periods vary depending on the type of information and why we collected it. We determine retention by considering:

• the date of travel/last transaction and the time needed to handle post-travel queries or claims;

• legal and regulatory requirements (including accounting and tax obligations);

• limitation periods for bringing or defending legal claims;

• whether you remain subscribed to marketing, and when you last engaged with our marketing communications; and

• whether we still need the information to provide services you have requested.

We securely delete or anonymise personal data when it is no longer required, unless we must keep it for legal reasons or to establish, exercise or defend legal claims.

How to opt out of receiving marketing communications from us.

If you no longer want to receive Personal Travel Concierge marketing information you can unsubscribe at any time by clicking on the unsubscribe link which is in the footer of our email communications. Alternatively, you can write to us at Toughsheet Community Stadium, Level 2, Burnden Way, Horwich, Bolton, BL6 6JW or email unsubscribe@ptc.uk.

We do use cookies to give you the best experience on our website and the information you provide may also be used for statistical purposes to ensure we are improving your experience all the time. For further details please refer to the section ‘IP addresses and Cookies’.

IP addresses and Cookies

Cookies are small text files that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies identify the computer you are using not you personally. They are used to make the browsing experience more efficient, provide relevant content and remember your preferences. We use cookies on our website to give you the best possible experience.

Managing cookies

We will only place non-essential cookies (such as analytics and advertising or remarketing cookies, including Google Analytics and Facebook Pixel) on your device where you have given your consent via our cookie banner or cookie settings. You can change or withdraw your cookie consent at any time using our Cookie Settings on the website. You can also control cookies through your browser settings, although this may affect website functionality.

Cookies Used

Compliance cookies – this cookie is placed to allow us to store non-functional cookies on your browser. It tells us you have given your consent to the use of cookies on our site.

Analytics cookies – these cookies allow us to count page visits, remarketing and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics. The information we collect does not identify you personally but collates information on gender, age bracket, behaviours and interests etc.

Functional cookies – these cookies are used to enable core site functionality. They do not contain any personal information, and some are automatically deleted when you close your browser.

Session cookies – these are standard to most websites and they are used to ensure you have an uninterrupted experience as you move around the website.

Third party cookies – we may use a number of social media tools to enhance your experience on our site including Facebook Pixel Code that checks if you are logged in and shows ‘like’ information or allows you to post to Facebook. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests

When you use our website the following types of cookies can be set on your device.

Cookies which are strictly necessary for the provision of the services on this website. These cookies enable services you have specifically asked for – like identifying you as being signed into the site and keeping you logged in throughout your visit and remembering the content of your shopping basket (in relation to our gift list services) while you are using our site.
Functional cookies. These cookies allow the website to remember choices you make and provide enhanced features – like remembering your preferences or your user name and email so you don’t have to enter it again while you’re logging into our gift list services.
Other third-party cookies. We may embed content from third party websites e.g. You Tube or other social media sites onto our website. By viewing and/or accessing this embedded content these third-party websites may set their own cookies on your web browser. We don’t have any control or supervision over embedded content from these third-party websites. We don’t control the use of these cookies in this embedded content and cannot access these cookies due to the way that cookies work. Cookies can only be accessed by the party who originally sets them. Where you are accessing embedded content from third parties we would strongly recommend you read their Private Policies and Cookie Policies to see what they collect, use and share about you.

Personal Travel Concierge use Google Analytics to access statistical data about the use of our websites and Drupal and WordPress to manage your user experience of the website and to optimise the site for your device.

How do I disable Cookies? Most web browsers automatically accept cookies, but if you wish, you can change the settings on your browser to refuse all cookies. In addition, you can modify the settings on your browser to be notified when a cookie is sent or to accept all cookies. Your browser’s help screen will tell you how to change your settings. However, you should note that disabling cookies may result in some parts of the site not working efficiently.

On our website:
www.personaltravelconcierge.com, we use Google Analytics to access statistical data about the use of our websites and Word Press and Drupal proven, secure web application systems – to understand which website pages you are visiting and to help your journey through the website and site effectiveness. This data allows us to improve the quality of your visit and develop programs, navigation and content that will be of interest to you. Google Analytics leaves cookies on your browser, but this does not identify you personally.

These websites are protected by firewalls and use strong SSL (Secure Sockets Layer) certificates. An SSL certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. We collect information about your computer (not your name, address, email address or telephone number) through your permanent cookie file for assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit to our site.

Consent

In some situations, we will ask for your consent to use your personal data (for example for certain marketing activities or optional cookies). Where we rely on consent, you can withdraw it at any time. Withdrawing consent will not affect any processing carried out before your consent was withdrawn.

Your rights

You have the following rights under the data protection legislation in relation to your personal data held by us:

The right to request access to your personal data held by us
Where any of the personal data is inaccurate or incomplete, the right to request that such data is rectified
The right to request that we erase your personal data (subject to conditions)
The right to restrict and/or object to the processing of your personal data by us in certain circumstances
The right to request your data is transferred
The right to withdraw consent at any time where we rely on consent.
The right to object at any time to processing for direct marketing purposes.
Rights relating to automated decision-making and profiling: we do not make decisions about you based solely on automated processing that produces legal or similarly significant effects.

If you wish to exercise any of these rights please contact us on gdpr@ptc.uk or write to us at Toughsheet Community Stadium, Level 2, Burnden Way, Horwich, Bolton, BL6 6JW providing details of your request.

If you are dissatisfied with any of our data processing activities, you have the right to complain to the Information Commissioners Office www.ico.org.uk

If we change our privacy policy, we will post those changes on this page and/or update the privacy policy modification date below.

This policy is governed by the laws of England and Wales.

Last updated: 17 February 2026